SPN88 Privacy Policy – Your Data Protection & Security

1 Information We Collect

Spn88 collects various types of personal information to enable us to provide you with a secure, efficient, and personalised service. This information is divided into three main categories:

Information You Provide Directly:

• Full name as stated on your identity card or passport.
• Date of birth for age verification (18 years and above).
• Active mobile number for account verification and communication.
• A valid email address for account notifications and promotions.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Identity verification documents (MyKad, passport) during the KYC process.
• Information you provide to our customer support team.

Automatically Collected Information:

• IP address and approximate geolocation data (state/country only).
• Device type, operating system, and web browser version in use.
• Session data including pages visited, visit duration, and in-platform actions.
• Gaming data including betting history, credits used, and wins.
• Cookie data and similar tracking technologies (only with your consent).

Information from Third-Party Sources:

• Verification details from payment providers (banks, e-wallets) to confirm your transactions.
• Fraud detection data from security services we use to protect your account.

2 How We Use Your Data

The information we collect is used for the following purposes, all of which are aimed at ensuring you have the best and safest experience at spn88:

We will not use your data for any purpose not stated above without obtaining your consent first. You may withdraw consent for marketing communications at any time via your account settings or by contacting our support team.

3 Information Sharing

Spn88 maintains a strict policy regarding the sharing of your personal data. We does not sell, rent, or disclose your personal data to third parties except in the following limited situations:

• Payment Service Providers: Transaction details that must be shared with banks, e-wallet providers, or payment processors to complete your deposits and withdrawals.
• Game Service Providers: Third-party game providers offering games on our platform may receive only the minimum game data required for technical operations.
• Security & Verification Services: We use trusted third-party services for KYC identity verification and fraud detection to protect your account.
• Legal Obligations: If required by law, court order, or a competent regulatory authority, we may be required to disclose certain information to the relevant authorities.

All our service provider partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes. They are not allowed to share your data with any other party.

4 Data Security

Protecting your data is our top technical and operational priority. spn88 implements multiple layers of protection to keep your information secure at all times:

• 256-bit SSL Encryption: All communication between your browser and our servers is secured with industry-grade SSL encryption.
• Encrypted Passwords: Your account password is stored in hashed form using the bcrypt algorithm. Even our staff cannot view your password.
• Two-Factor Authentication (2FA): We encourage the use of 2FA via SMS or an authenticator app for an added layer of security.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or unauthorised access attempts.
• Regular Penetration Testing: spn88 conducts regular security testing by independent experts to identify and address any system vulnerabilities.
• Internal Access Controls: Access to player data is restricted to staff who genuinely require it to perform their duties.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also safeguard your account by using a strong password and never sharing your login credentials with anyone.

5 Cookie Policy

Spn88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with our platform so we can continuously improve the overall user experience. Data is collected anonymously.
• Functional Cookies: Allowing the platform to remember your preferences such as language, display settings, and login details (if you select "Remember Me").
• Analytics Cookies: Used to analyse usage patterns and platform performance for continuous improvement. We use this data in aggregate form only.

You may manage or disable non-essential cookies through your browser settings or via the cookie management panel available on our platform. Please note that disabling certain cookies may affect specific functions on the spn88 platform.

6 Your Rights as a User

As a spn88 user, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the spn88 customer support team. Your request will be processed within 30 working days. In complex cases, this period may be extended up to 60 days with prior notification to you.

7 Data Retention & Deletion

Spn88 only retains your personal data for as long as necessary to fulfil the purpose of collection or to comply with applicable legal obligations. Our retention policy is as follows:

• Active Account Data: Retained for as long as your account is active and for a period of 7 years after account closure for financial compliance and anti-money laundering purposes.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Marketing Data: Retained until you withdraw your consent or request unsubscription.
• Customer Support Data: Retained for 3 years from the date of last interaction.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. Early deletion requests submitted by players will be processed in accordance with applicable legal obligations.

8 Third-Party Links

The spn88 platform may contain links to third-party websites or services in certain contexts, such as information from payment providers or gaming certification bodies. Our Privacy Policy does not apply to those third-party websites or services.

We encourage you to read the privacy policy of any third-party website you visit. spn88 is not responsible for the privacy practices or content of third-party websites.

9 Changes to the Privacy Policy

Spn88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. When we make significant changes, we will:

• Publishing the latest version on this page with an updated revision date.
• Sending notifications to your registered email address for significant changes.
• Displaying notices on the spn88 platform for at least 14 days before changes take effect.

Your continued use of the spn88 platform after changes are published will be considered your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) team:

All privacy-related communications are handled confidentially and exclusively by authorised staff. We are committed to resolving every enquiry thoroughly and professionally.